A Message from Scottish and Southern Electricity Networks (SSEN)
SSEN are the people responsible for maintaining the underground and overhead electricity cables in our area. Not to be confused with your electricity provider (who you may pay your bill to). During this especially challenging winter, they have sent an update on what SSEN can help with to assist residents during bad weather events and especially if there are any power cuts.
SSEN are keen to ensure that the most vulnerable members of our community are covered by the Priority Services Register (which is free of charge) and any existing members have updated any new or additional information they may now have.
Please see below PDF copies of the Priority Services Register sign up leaflet or telephone 0800 2943259 . Those on the register are kept informed during a power cut so they know when they can expect the power back on. SSEN can assist throughout a prolonged outage and provide hot water & drinks if necessary.
In addition, they would like to refresh memories on the 105 number to report a power cut, and also the PowerTrack App, so anyone with a smart phone can log and track a power cut. SSEN have found that not knowing how long a power outage will last is the major cause for concern. The App is continually updated to advise of the estimated time of power restoration. They also recommend that all residents have either a mobile phone, or a basic analogue home phone, as modern house phones that are plugged into an electrical socket do not work at all during a power cut and can leave people feeling very vulnerable.